At Newly, we are not 100% satisfied until you are.

To make a return, simply email us at with your contact information, order number, and reason for the return and we'll respond as quickly as possible to coordinate the process.

We recommend shipping your package through a traceable shipping method like FedEx or UPS, or USPS with a Delivery Confirmation. Customers are responsible for the cost of shipping an item back to us. The original cost (if any) of shipping an item to you is non-refundable.

Once your return is received, a refund will be issued to your credit card within one billing cycle.

If you still have a question that wasn’t answered here, please contact us at and let us know.